Prestige Giftworks – Return & Replacement Policy
At Prestige Giftworks, we take pride in delivering premium-quality gifts and customized products with utmost care. Our goal is to ensure every client receives a flawless gifting experience.
Since many of our products involve customization and branding, our return policy is designed to be clear, fair, and customer-friendly.
📌 1. Products Eligible for Return or Replacement
We offer returns or replacements only in the following cases:
✔ Damaged or Defective Product
If a product arrives broken, damaged, or defective, you may request a replacement.
✔ Wrong Product Delivered
If the product delivered does not match your confirmed order.
📌 2. Products Not Eligible for Return
Because we specialize in custom-branded gifting, the following items cannot be returned:
Customized or personalized items (logo engraved, printed, embroidered, etc.)
Products altered based on client requirements
Items damaged after delivery due to misuse
Delays caused by courier partners (replacement not applicable)
However, if the customized item arrives damaged, we will replace it.
📌 3. Reporting an Issue
To initiate a replacement request, please contact us within:
24–48 hours of delivery
Send the following details to our support team:
Order Number
Clear photos/video of the product issue
Package unboxing video (helpful for damage verification)
This helps us resolve the matter quickly with our logistics team.
📌 4. Replacement Process
Once your issue is verified:
We arrange a free replacement dispatch
Replacement timelines depend on product availability and customization requirements
For bulk orders, your gift consultant will coordinate end-to-end support
📌 5. Refunds
Since most products are customized, refunds are generally not provided.
Refunds may be approved only if:
A paid order cannot be fulfilled from our end
A replacement is not possible due to product unavailability
All refunds are processed to the original payment method within 5–7 working days.
📌 6. Return Shipping
If the return is approved:
Return shipping cost will be covered by Prestige Giftworks for damaged/wrong orders
For other eligible cases (rare), customers are responsible for shipping charges
📌 7. Contact for Support
For quick resolution, please reach out:
📞 WhatsApp: +91 99695 75690
📧 Email: support@prestigegiftworks.in
Our team will assist you promptly.
✨ Our Promise
Prestige Giftworks stands for quality, trust, and premium service.
Every order is handled with care, and we are committed to ensuring a smooth, worry-free gifting experience for all our clients.
✨ Our Commitment
Prestige Giftworks ensures reliable, timely, and safe deliveries—because your gifting experience deserves nothing less than excellence.